Business Analytics

PROBLEM SOLVING TECHNIQUES & ROOT CAUSE ANALYSIS (BA-01)

13 Lessons
36 Hrs
Dr. Rham Mahmoud

Overview

Problem solvers are a very important resource in any organization. These are the people who are able to creatively identify and remove barriers that keep the organization from accomplishing its mission. All personnel should understand that part of their job is to solve problems, that is, identify and overcome barriers to improvement. Learn how to practice data driven decision making.
COURSE OBJECTIVES
Identify problems, seek best solutions and prevent problems recurrence. Reduce defects/errors, rework, scrap and possible injury to personnel. Reduce cost of poor quality and costs resulting from inefficient processes. Increase competitiveness and profit. Improve the individual’s problem solving mindset. Increase customer (internal and external) satisfaction and loyalty. Analyzes and synthesizes highly sensitive and complex data to generate potential solutions. Anticipates challenges and problems and responds in a timely manner.

Syllabus

Week 1

  • 1.Problem Solving, Continuous Improvement and Teamwork

Week 2

  • 2.Challenge the Status Quo and Managing for Change

Week 3

  • 3.Problem Solving Approach and Benefits

Week 4

  • 4.Problem Solving Approach and Benefits

Week 5

  • 5.Root Cause Analysis Situations

    -Safety-based.
    -Production-based.
    -Process-based.
    -System-based and Five Cs.

Week 6

  • 6.Becoming a Competent Problem Solver

Week 7

  • 7.Continuous Improvement and Management by Fact

Week 8

  • 8.Seven-Step Japanese Problem Solving Model

Week 9

  • 9.Eight Discipline Problem Solving Methodology

Week 10

  • 10.Identify Critical Process Metrics

Week 11

  • 11.Problem Solving Tools

    -Five Whys.
    -Brainstorming.
    -FMEA.
    -SIPOC.
    -Flowchart.
    -PDPC.
    -Fault Tree Diagram.
    -Matrix Diagram.
    -Cause and Effect Diagram.
    -Check Sheet.
    -Pareto Diagram.
    -Scatter Diagram.

Week 12

  • 12.Correlation and Regression

Week 13

  • 13.Case Study and Project Discussion

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