TQM PRINCIPLES AND ROAD TO IMPLEMENTATION (TQM-01)
Changing the organization from functional focused to customer focused, where customer priorities come first in all activities to achieve and sustain customer satisfaction and loyalty that leads to increased market share and profit. Guiding the organization by its values, vision, mission, and goals set through ‘strategic planning’. Continual improvement of all business operations across the organization aiming to superiority in quality, speed, cost and flexibility. Create and promote the believe in the continuous improvement environment where people are at the core of every activity (total involvement), and are encouraged and empowered to work in teams. Master the concept and methodology of TQM implementation and overcome roadblocks. Promoting the organization flexibility, transparent leadership and learning environment to cope effectively with the continual changes.
1. Introduction to Quality Management
-Quality Management Functions.
-Management By Fact.
-Quality Control, Assurance and Systems.
2. Quality Gurus and Quality Circles
3. Total Quality Management Elements
4. Total Quality Management Implementation
-General Model for Implementation.
-Intangible Factors in Implementation.
-How to Overcome Implementation Roadblocks.
5. Quality Control Tools
5.1 Classic Tools (Measure and Analysis)
-Data Collection and Check Sheet.
-Statistical Process Control Charts.
5.2 New Tools (Planning and Management)
-Activity Network Diagram.
-Process Decision Program Chart.
6.Process Improvement Techniques
-Ask 5 Whys.
-Business Process Reengineering (BPR).
-Deming Continuous Improvement Cycle (PDCA).
-Failure Modes And Effects Analysis (FMEA).
7. Project/Case Study Discussion
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