TQM PRINCIPLES AND ROAD TO IMPLEMENTATION (TQM-01)
Overview
Syllabus
Week 1
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1. Introduction to Quality Management
-Historical Development.
-Quality Management Functions.
-Management By Fact.
-Quality Control, Assurance and Systems.
-Culture Change.
Week 2
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2. Quality Gurus and Quality Circles
Week 3
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3. Total Quality Management Elements
Week 4
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4. Total Quality Management Implementation
-General Model for Implementation.
-Intangible Factors in Implementation.
-How to Overcome Implementation Roadblocks.
Week 5
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5. Quality Control Tools
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5.1 Classic Tools (Measure and Analysis)
-Flowchart.
-Ishikawa Diagram.
-Data Collection and Check Sheet.
-Pareto Diagram.
-Scatter Diagram.
-Histogram.
-Statistical Process Control Charts. -
5.2 New Tools (Planning and Management)
-Activity Network Diagram.
-Affinity Diagram.
-Matrix Diagram.
-Interrelationship Diagraph.
-Process Decision Program Chart.
-Prioritization Matrix.
-Tree Diagram.
Week 6
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6.Process Improvement Techniques
-Ask 5 Whys.
-SIPOC.
-Business Process Reengineering (BPR).
-Deming Continuous Improvement Cycle (PDCA).
-Failure Modes And Effects Analysis (FMEA).
Week 7
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7. Project/Case Study Discussion
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