Total quality management


7 lessons
45 Hrs
Dr. Rham Mahmoud


The main impetus for the growing importance of the total quality management is the realization of the critical role quality plays as the key to competitive success in the increasingly globalized business environment. Upper managers now understand much more clearly the importance of integrating quality dimensions into all the organizational functions convinced by the threat of the consequences of product or service failure, by the rapid shift of power to the buyers and by the demands of global competition in costs, performance, and service. Total Quality Management spread throughout manufacturing industries, service sectors, government, and non-profit organizations. Total Quality Management, remain a key strategy for change management.
Changing the organization from functional focused to customer focused, where customer priorities come first in all activities to achieve and sustain customer satisfaction and loyalty that leads to increased market share and profit. Guiding the organization by its values, vision, mission, and goals set through ‘strategic planning’. Continual improvement of all business operations across the organization aiming to superiority in quality, speed, cost and flexibility. Create and promote the believe in the continuous improvement environment where people are at the core of every activity (total involvement), and are encouraged and empowered to work in teams. Master the concept and methodology of TQM implementation and overcome roadblocks. Promoting the organization flexibility, transparent leadership and learning environment to cope effectively with the continual changes.


Week 1

  • 1. Introduction to Quality Management

    -Historical Development.
    -Quality Management Functions.
    -Management By Fact.
    -Quality Control, Assurance and Systems.
    -Culture Change.

Week 2

  • 2. Quality Gurus and Quality Circles

Week 3

  • 3. Total Quality Management Elements

Week 4

  • 4. Total Quality Management Implementation

    -General Model for Implementation.
    -Intangible Factors in Implementation.
    -How to Overcome Implementation Roadblocks.

Week 5

  • 5. Quality Control Tools

  • 5.1 Classic Tools (Measure and Analysis)

    -Ishikawa Diagram.
    -Data Collection and Check Sheet.
    -Pareto Diagram.
    -Scatter Diagram.
    -Statistical Process Control Charts.

  • 5.2 New Tools (Planning and Management)

    -Activity Network Diagram.
    -Affinity Diagram.
    -Matrix Diagram.
    -Interrelationship Diagraph.
    -Process Decision Program Chart.
    -Prioritization Matrix.
    -Tree Diagram.

Week 6

  • 6.Process Improvement Techniques

    -Ask 5 Whys.
    -Business Process Reengineering (BPR).
    -Deming Continuous Improvement Cycle (PDCA).
    -Failure Modes And Effects Analysis (FMEA).

Week 7

  • 7. Project/Case Study Discussion


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