Total quality management


10 Lessons
30 Hrs
Dr. Rham Mahmoud


This program is designed to enable participants to master the concept and methodology of the quality planning approach, which is indispensable to total quality management activities to ensure quality process and product that meets and exceeds customers’ requirements and expectations. Learn how to capture the voice of your customer to be integrated into all business processes aiming to drive all business processes to work from the customer perspective to achieve customer satisfaction and loyalty. Program feature real-world field experience and exercises that involve developing innovations to enhance the knowledge and skills of participants. Learn from world class consultants and trainers how to plan effectively for quality product and process and how to reap real gains out of its deployment. If you are looking for proven approaches to integrating quality planning approach into daily work, this is your program.
Introduction to Quality Management The Importance of Quality Planning Process Management When We Need to Plan? Quality Planning Roadmap Operations Planning In Manufacturing Sector Operations Planning In Service Sector Quality Planning Steps Management and Planning Tools Case Study and Project Discussion


Week 1

  • 1.Introduction to Quality Management

Week 2

  • 2.The Importance of Quality Planning

Week 3

  • 3.Process Management

Week 4

  • 4.When We Need to Plan?

Week 5

  • 5.Quality Planning Roadmap

Week 6

  • 6.Operations Planning In Manufacturing Sector

Week 7

  • 7.Operations Planning In Service Sector

Week 8

  • 8.Quality Planning Steps

Week 9

  • 9.Management and Planning Tools

Week 10

  • 10.Case Study and Project Discussion


There are no reviews yet.

Only logged in customers who have purchased this product may leave a review.