Quality Culture and Management for Change (TQM-02)
Realize the importance of leadership and continual improvement. Becoming a competent workplace leader and problem solver. Manage customer’s experience and supplier’s performance effectively. Provide the necessary knowledge and skills to work as an effective team member and leader. Improve the quality of operations in a workplace while maintaining efficiency and effectiveness.
1.Quality Management Functions
2.Change Management Strategies
4.Problem Solving Approach
5.The Quality Control Mindset
6.Customer Experience Management
7.Customer Complaint Recovery ProcessContinual Improvement Process
8.Management By Fact
9.The Role of Workplace Leaders
10.What Is A Strong Workplace?
11.Supplier Quality Management
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